Frequently Asked Questions

Yes, every item listed on RequinteBox is sealed, unopened, and sourced from authorized suppliers. We never sell used, altered, or counterfeit products.

Yes. Pre-orders let you reserve limited or upcoming products ahead of time. Your card is charged at checkout, and we ship as soon as stock arrives, usually within a few business days of release.

For high-demand drops, we set purchase limits so more customers get a fair chance to buy before we sell out.

Our website updates inventory in real time. If a product page shows an "Add to Cart" button, it's currently available to order.

Most orders leave our warehouse within one business day. Once shipped, you'll receive a tracking number by email so you can follow your package the whole way.

Standard shipping is free on every order, with no minimum purchase required. Expedited shipping options are available at checkout for an extra fee.

At this time we ship exclusively within the United States, including PO Boxes and military APO/FPO addresses.

Please don't open a visibly damaged box. Photograph it from a few angles and email Contact@RequinteBox.com within 48 hours of delivery with your order number, and we'll take it from there.

Reach out right away. If your order hasn't shipped yet, we can correct it. If it's already on its way, we'll need to wait for it to be returned to us before reshipping.

We accept all major debit and credit cards, along with PayPal, Apple Pay, and Google Pay. We do not accept checks, wire transfers, or cryptocurrency.

Payment is processed in full at the time you place your order, including for pre-orders.

Sales tax is applied where required by state law and is calculated automatically at checkout based on your shipping address.

Unopened items in original packaging can be returned within 90 days of delivery. Email Contact@RequinteBox.com to start the process.

Let us know within 48 hours with your order number and a photo of the issue. We'll cover the cost of sending a replacement or issuing a refund.

If your order hasn't shipped, contact us as soon as possible and we'll try to stop it. A 20% cancellation fee applies to cover restocking and processing costs. Orders that have already shipped, and pre-order items already charged, can't be canceled.

Once approved, refunds typically appear on your original payment method within 5–10 business days.

Yes, all purchases include a 1-year warranty covering manufacturing defects, faulty accessories, and shipping damage. We'll repair, replace, or refund as appropriate.

The warranty doesn't cover items after they've been opened, buyer's remorse, or normal wear from everyday handling.

No, guest checkout is available. Creating a free account just makes it easier to track orders and save your details for next time.

Yes. All payments run through PCI-compliant processors with SSL encryption, and we never store your full card details on our servers.

We use encrypted, secure servers with restricted internal access, and we never sell or share your information with third parties for marketing purposes.

Email is the fastest way to reach us at Contact@RequinteBox.com. You can also call us at +1 (319) 379-7319. We aim to respond within 1–2 business days.

We're based at 804 SW Cherry St, Ankeny, IA 50023, United States.